Request your records online with Healthmark
Our patients can now request and download complete health records online through Healthmark Group, our partner for providing fast, secure, and accurate copies of medical records.
To request copies of your medical records online, follow these steps:
- Click here or visit www.HealthMark-Group.com and select “Requestors.”
- Login to the MedRelease tool (note: if it is your first time using this tool, you will need to create an account).
- Once logged in click “Submit Request” to complete the HIPAA-Compliant Electronic Authorization form.
- After the Electronic Authorization Form has been completed click “Authorize Release” at the bottom of the page.
Other ways to request your records
You may also access your health information using our online patient portal. Please be aware that the portal does not contain your full medical record. For example, your visit notes, scanned documents and forms, and records we receive from other providers will not be available on the Portal.
If you need copies of information that is unavailable on our Portal, follow the instructions above to request records through Healthmark. You can also fill out our paper request form and give it to the staff at KSF Orthopaedic Center, Red Oak Drive location. The form is available here. Or submit your request by fax or mail:
Request by Mail:
KSF Orthopaedic Center, P.A.
Attn: Medical Records
17270 Red Oak Drive
Houston, TX 77090
Your records will be released as specified by you in the Authorization form. Once processed, you will receive a notification via email or standard USPS delivery with instructions on how to retrieve your records. To expedite the delivery of your records, please provide your email address on your authorization.
Check the status of your request
To check the status of a previously submitted request please contact HealthMark Group directly by phone at 800-659-4035 or by email at firstname.lastname@example.org.
Providers, STAT and urgent request requests for records should be directly faxed to KSF Orthopaedic Center for processing. Sending these requests to Healthmark will cause the request to be delayed. If you are sending records to us, these should also be sent by fax to KSF Orthopaedic Center—not to Healthmark.
Payers and institutional requestors, please use Healthmark Group’s Medrelease tool to request copies.